Saturday, April 18, 2015

Lessons From My Seoul Airbnb Experience

Airbnb is a website where one can book accommodations around the world — a bed, a room, an apartment, a condominium unit, a house, a beach house, a tree house, or even a castle.

My first taste of airbnb was in Kuala Lumpur: we booked a condominium unit with a view of the Petronas Twin Towers. It was a good experience and good experiences make a satisfied customer, leading me to giving airbnb another shot for the short two–day Seoul trip. This time just a shared room/dorm bed type near Seoul Station for about US$15 per bed per night.

This second airbnb experience was an experience full of lessons.

Lesson #1: What you see is what you get...or not

The photo of the room on the listing was not that of the actual room. It was a picture of the shared room in her other property. It wasn't a big a deal—the setup is the same—but I was just wondering why the owner did not bother to use the right photo.

Tip: Check the photographs on the listing. Those with the airbnb logo were officially taken by airbnb photographers.

Spot the difference.
On the left is the photo on the airbnb listing and on the right is the actual room.

Lesson #2: Before booking, ask questions. And ask the same questions again.

We would be arriving in Incheon a little after midnight, thereby missing the last train (1142PM), so we planned to stay at the airport to wait for the first train (520AM). Since it is stated in the listing that the check in time is 3PM, before booking, I asked the owner if we could go to the house around 6AM to leave our things and freshen up. She said yes, we could. I booked the room. As the trip approached, I asked again about the early arrival, and she said no, we could not leave our bags there and to only go during the check in time of 3PM. Great. We would be stinking on our first day in Seoul.

Oftentimes, the owner of the airbnb listing cannot be at the property all the time, except maybe if he/she is living there. Hostels and guesthouses are more likely to allow guests to arrive early and leave their luggage.
* If you choose to sleep and shower at the Incheon Airport, Spa on Air on level B1 of the passenger terminal has sleeping areas, lounges, lockers, shower rooms, and massage services. For a fee, of course.

Lesson #3: Before booking, read the reviews.

At that time, this listing had only one review and it was positive.

Tip: The more positive reviews, the better. Duh.

Lesson #4: Finding a station exit (especially for huge stations) is easier underground than aboveground.

The exit nearest to the house is Exit 10 (just 300 meters). Upon getting our bags from Premium Travel Center (where we had left our luggage for KRW3000 for each bag), we asked the lady manning the Travel Center for directions on how to find Exit 10. We were told to take exit 1 (the nearest exit to Premium Travel Center), and just across the street is Exit 10. We got it loud and clear and did not think to ask to see a map.

I checked Google maps after the trip and she was right,
it was just across...or so it looked like in this map

When we emerged from Exit 1, we were faced with a 15–lane road. It looked intimidating, but we proceeded to cross the street anyway by using the pedestrian lanes, of course. Upon reaching the other side, we did not find any signs of Exit 10. The crossing had brought us far from Exit 10! But we could see Hilton Hotel from where we were and kept walking while keeping an eye on Hilton Hotel (the owner said her place was just across Hilton Hotel).

How we crossed the 15–lane road (red) and our route with Hilton Hotel as our guide (yellow)

Lesson #5: Be sure to have the address and a clear sketch or map to the property.

Upon payment and confirmation of the booking, airbnb sent a message with the address and a placemarker on Google maps. The owner also emailed the instructions....for the wrong property! But she realized her mistake and was able to send the instructions for the property I had booked. I read the instructions (part of which was "My place is located across the street from Hilton Hotel.") and checked Google maps. Looked easy enough.

Boy, was I wrong. What she had failed to mention was that her place was not along the street, but in a small alley behind the building that was across Hilton Hotel. This missing information caused us to rob 10 minutes off a stranger's smoke break (he tried to help by checking an online map on his mobile phone but to no avail). And then spending half an hour sitting near Hilton Hotel feeling lost and trying to catch an open WiFi signal to contact the owner through KakaoTalk and to find an online map.

* Ask for a sketch or a map from the owner.
* Keep the owner's contact information handy.
* Rent a pocket WiFi or mobile phone at the airport.

Lesson #6: You get what you pay for.

When we finally found the house, we wanted to laugh and cry. Laugh because we had finally found the place. Cry because it was not what we had expected. It looked like a house that was hurriedly patched together with uneven floors and random stuff piled or set aside. It had a shower but not what one would expect a shower area to look like. And the toilet was in a very narrow space...if I was any wider, I would have had to practice good aim from outside the doorway or pee sideways. Overall, the house wasn't so bad, it was just really strange. Oh, and it had no heating (we were there in early November and the outside temperature got to as low as 5°C).

* Check the listing for photos of the property. If there is only one photo...think twice.

The front door

The rooms

The dining area

The common area (left), shower (center), and toilet (right)

South Korea Quickie 2014
Wisdom from the Road #22
Seoul: Lessons from My Seoul Airbnb Experience (you're here!)
Seoul: Gwangjang Market
Seoul: Namsan: Park, Tower, and Village
Gyeongju: Bulguksa Temple and Seokguram Grotto
Wisdom from the Road #29
Busan: Mr Egg Hostel (Nampo)
Busan: Scenic Sites of Busan: Taejongdae and Oryukdo
Busan: Wishes at Haedong Yonggungsa Temple
Busan: 40gyedan–gil and Beyond
Busan: Gamcheon Culture Village
Busan: An Ignoramus in Busan
Daily Dose of Kindness in South Korea
Squeezing Three Cities and One Wallet in Five Days
Busan: What's in a (Business) Name? Busan


  1. Love airbnb, I started to do it in my house(as a host!)

  2. Maybe you can post this review at the owner's Airbnb page?

    1. Hehehe I was too nice in my review... but the original listing (with my review and that other guy's review) is gone.

  3. This is why I am doubtful of renting using airbnb!

  4. That sounds like an adventure! Not a really pleasant one but still... at least the room wasn't that bad? So far all my airbnb experiences in have only been in Seoul, and thankfully they have been good so far. I always choose the apartments and well.. ask loads of questions and read the reviews. :)

    1. Hi iceprinxess. The room was okay... I am not really fussy with accommodations, as long as the bedroom and the toilet are clean :D Thanks for visiting the blog. I have read about your South Korea adventure. You were in Seoul just a week ahead of me :)

    2. :) I enjoy reading your posts! Wow.. so we were in Seoul almost at the same time. Ah.. I wish I could go back again... I need another holiday hahaha

    3. Thanks iceprinxess! Me, too, I wish I could go back to South Korea again! :D

  5. I've used Airbnb twice. The first one was in Cebu. It was okay but we went in summer and the room has no AC so it wasn't a great experience. The second one though was awesome. It was a condo unit in KL and it was a beautiful space with beautiful hosts. I think Airbnb's platform is great, you just have to read all the details and look at all the photos.