Monday, August 3, 2020

Request for Refund of Terminal Fee (Cebu Pacific)

Did you know you can request for refund of the terminal fee for unused tickets for flights that were not cancelled? (They should issue a refund since you did not use the terminal could you when you did not travel!)

To request for a refund, go to the Cebu Pacific Website > Contact Us > Guest Feedback Form.
For the Type of Feedback, select Request. And for the Category, choose Refund of Taxes for Unused Tickets.

I am not sure if there is a timeline to follow to request this refund, but you should probably request for a refund as soon as the trip dates have passed but not more than a year later.

If you used a credit card when you purchased the ticket, the refund will be credited back to your card. There is no fixed number of days for the processing, because it would depend on your credit card's billing cycle. They usually advise that the refund will be credited back within three to four billing cycles. But in my case, my refund request from February was only credited back in July. That's five months of waiting. (It's probably because of covid and all the full ticket refunds they had to issue when travel was prohibited by the Philippine government starting around end of March 2020.)

You're welcome.

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