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Flight delays are recoverable under your TravelSure insurance if the flight is delayed for more than twelve (12) hours. The insurance provides up to Php 1,000.00 (up to 20 days) per day of reasonable expenses incurred if delay is caused by the following:
COVERAGE G- FLIGHT DELAY
This cover only applies to normally scheduled airline flights which the Insured had duly confirmed according to the airlines rules and regulations.
- delay caused by any severe weather conditions;
- delay due to strike or other job action by employees of the airline on which the Insured is scheduled to travel;
- delay caused by the equipment failure of the aircraft on which the Insured is scheduled to travel.
This policy will reimburse the Insured up to the limit specified in the schedule if the Insured’s flight is delayed for more than twelve (12) hours, for:
- any prepaid, unused, non-refundable land or water accommodation
- any reasonable expenses incurred in respect of meals and lodging which were necessarily incurred as a result of the delay and which were not provided by the airline or any other party free of charge;
- the cost of transfer to and from the airport.
Kindly furnish us the following documents please in order for us to proceed with the evaluation of your claim:
- Scanned copy of your passport
- Scanned copy of your itinerary ticket
- Copy of Certificate of Flight Cancellation / Flight Delay from the airline
- Scanned copy of your rebooking ticket
- Scanned copy of the original receipts for your expenses incurred on either food, accommodation or cost of transfer to and from the airport
- Duly filled-out Client Information Sheet form (provided by TravelSure through email)
More so, upon approval of your claim, we may proceed with either check or bank transfer as the mode of settlement.
For check, the claimant should have a local bank account here in the Philippines. Once the claim check has been prepared, we will notify the claimant for the pick-up of his/her check in our Binondo Head Office.
For bank transfer, upon approval of your claim, we may send the money via bank transfer. Kindly give us the details of your nominated bank – preferably your savings bank account. Please take note however that your bank shall apply charges/fees for the transfer so the amount that you will get shall be lower than the amount of your claim.